Questions and Answers

What is the Patient Portal and how can it help me?

Our Patient Portal is designed to give you 24/7 access to health information provided by our practice.


Request an Account

Please email our team at scheduling@nerad.com to request access to the portal.

Why do I need to answer security questions?

Security questions are designed to protect access to your information. You will need to answer these security questions if you want to reset your password in future.

Login

How do I login to the system?

You will need your username and password information to access the system.  Once you provide your email, our team will create an account for you that will send you an email with your username and temporary password.

What if I don't know my username?

In the future, if you forget your username, select "Forgot your username", you will be prompted for you First, Last Name and Date of Birth.  You will receive and email with your username.

What if I forgot my password?

If you have a username but you forgot your password, select "Forgot your password?" to reset your password.

Why can't I login?
  • All fields are case sensitive. Check to see if the "Caps Lock" key is being used.
  • Please also allow a few seconds delay to login after you hit "Enter" or press the "Login" button if your Internet speed is slow.
  • Verify that your username and/or password are correct.
  • Please read any other error messages carefully.
  • If the issue continues, please email us at scheduling@nerad.com.

Home Page

To what information should I pay attention on the Home page?

After successfully logging in, the first screen you will see is the Home page.

How can I change the size of the text to make it easier to read?

If you have difficulty reading the content, you can use the "font resize buttons" at the top left of your view. Just click the buttons to change the text size until you are satisfied.

Reports

How to find a report?

After each office visit, a report should be posted to this portal for you to view. Select the time range and then click the "Refresh" button. You can also select a time range from "this month", "last month", "this year", "last year" or "all time".

How do I view a report?

PDF forms are provided. To open a report, you will need to have Adobe® Viewer installed on your computer. If you have trouble viewing a report, you will want to download and install Adobe® Viewer from here.

What does a report mean to me?

You'll have access to your reports soon after each visit. An electronic report is faster and more efficient than traditional paper reports. You will have access to your information 24/7.

Why don't I see any reports?

Please allow 1-3 business days for us to create and upload the reports. Be sure that you choose the correct date range. If you are still having problems, contact us.

Profile

How can I use the clinic information?

Patient Portal also provides clinic information for your convenience. You can find your doctor's information, our location, contact number and a map with driving directions.

How can I change my password?

To change your password, go to the "Security" section and click on "Change Password". Enter your current password and your new password. Confirm your new password by typing it again.

What if I forget the answers to my security questions?

If you forget the answers to your security questions, you can verify possible answers or update the answers with a new answer.

Why I can't change my user name?

When you register an account, your information is linked to the unique ID which is your username. Therefore, you can change your password or demographic information, but you can't change your username.